News

 

Covid-19 Updates

Date 31/05/2020 - New Zealand remains in alert level 2. We are now accepting Breast Milk from NZ customer.

As we have safely been in alert level 2 for some time we are now accepting breast milk keepsake orders from our New Zealand customers. Please feel free to place your order and send us your samples whenever you are ready. We are not quite ready to open up breast milk orders for our international customers yet, we will update our website and social media once we are accepting them again.

Delays - there are still significant postal delays across national and international postal systems. If you chose a tracking service when you placed your order you will be able to track your delivery. If you wish to upgrade your postal option please get in touch. Some international customers have received their parcels within 2 weeks, other parcels are still in transit after 10 weeks. If you chose postage without a tracking/courier service I'm afraid we are unable to tell you where your parcel may be during transit. We truly appreciate your patience and understanding. 

Date 14/05/2020 - New Zealand in alert level 2 

Although we have moved to alert level 2, we are still experiencing many supply chain delays. Our sterling silver, gold and rose gold supplies are taking much longer to arrive in the studio, some of our supplies have now been in transit since February! We have sought alternatives closer to home, but much of the precious metal materials we require come from overseas so we are at the mercy of international mail and customs. Some supplies are starting to trickle through, but we expect severe delays to continue for some time as there are far fewer flights to carry all the mail.

We truly appreciate your patience and hope your special keepsakes are worth the wait.  

Date 28/04/2020 - New Zealand moves to alert level 3 lockdown

Firstly, I hope this note finds you all well and keeping safe. I would like to thank you for your patience during these uncertain times.
You may have seen that New Zealand is moving to alert level 3 on Tuesday 28th April. This means that some non-essential business may now resume.
During the level 4 lockdown I have been working at my home studio to complete as many orders as possible, these completed keepsakes will be sent home over the coming days. We have been in touch with our courier companies and they are expecting some delays as they need to clear their backlogs, they predict an increase in demand and they still need to prioritise essentials/medical deliveries.
What does that mean for my order?
Most orders placed before the lockdown are now complete and I will be processing them this week to get them ready to ship. This week I will be sending individual customers emails with photos of their finished keepsakes and expected delivery times.
Sadly I still have some supply orders in transit that were not delivered during level 4 lockdown. As such I have not been able to create some precious metal keepsakes (mainly gold and silver rings). While the backlog of mail starts to be processed I hope to receive my supplies very soon and will complete the rest of my outstanding orders as soon as possible. If your order is affected you will receive an email with further details.
Either way, please rest assured that all precious DNA elements are still safe with me in my home studio.
I haven’t sent my DNA elements yet, can send them now?
Mail and courier services will now begin to clear their backlogs and I expect to start to receiving any parcels that were being sent before we entered the lockdown.
If you are in New Zealand you will be able to send your elements to me from this week. Please double check with your local courier or post shop as some will be operating differently during level 3.
If you are outside of New Zealand, please check with your local mail/courier services. I understand New Zealand is receiving incoming international mail but we are expecting significantly longer delivery times across the board.
Thank you for your understanding, if you have any questions please don’t hesitate to ask.
I appreciate your continued support and I’m excited to be able to get back to business.
Take care, stay safe.

 

Date 20/04/202 - New Zealand Alert Level 4 Extended

Today the Prime Minister of New Zealand announced we will remain in level 4 lockdown until 27th April 2020. From 28th April we will move to alert level 3. This means that more non-essential businesses will be able to resume, although with expected delays as we all work out new ways of opertaing with ongoing safety and restrictions.

When we move to level 3 we will be able to send out completed orders and we expect customers' DNA elements and our suppy deliveries will start to arrive in the studio. We will continue to update individual customers as and when their DNA elements arrive and, if their order is affeced by our delayed supply orders, when these arrive.

Please check back here for any other further updates.

Date 25/03/20 -  New Zealand Enters Level 4 Lock Down
 

At the moment it seems the news is moving a mile a minute! Here in New Zealand we are entering a level 4 lock down for at least 4 weeks. Whilst in lock down courier services will still be operating and I was hopeful that I could continue to receive supplies and send completed orders as usual. However, after further clarification, it has been made clear that mail and courier services are to be used for essential items only.

Although it is up to the person sending the parcel to decide if it is essential, on balance I cannot morally continue to send parcels at this time.

 

What does that mean for my order?

The short answer is, regrettably, there will be delays.

I have a few supply orders already in transit, at this point I am unsure if they will be delivered during the lock down period.

I will continue to work in my home studio on all the orders I have supplies for. Although there will sadly be significant delays getting your special keepsakes home to you, please rest assured that your DNA elements are safe and sound here with me.

 

I haven’t sent my DNA elements yet, can I still send them?

At this point it is unclear how NZ Post and courier services are prioritising mail delivery.

If you are outside of New Zealand, please also be aware that mail service disruptions may be happening in your local area and areas where mail may have to transit through. I would strongly suggest not posting anything to me until I contact you.

As soon as there are any further developments in relation to courier services I will let you know.

I would like to sincerely thank you for your understanding at this very strange time. I appreciate your continued support and can’t wait to get back to business as usual.

Take care, stay safe.

 

 

Date 23/03/20    **** New breast milk orders on hold *****

 

I hope you're all keeping well and safe out there. We are happy to say we are still running business as usual, post is being a little slower but will remain operational (even if a full lock-down occurs here in NZ).

Please rest assured, we have always had very stringent hygiene procedures whilst working with your precious inclusions and we will continue to keep all elements completely separate and will continue using all the relevant PPE whilst working.

We will continue creating your precious keepsakes, with one exception. For now we have stopped accepting any new breast milk keepsake orders.

Breast milk that has already been received is being processed as usual, but from today we will put this service on hold.

You may still place an order at any time and we will let you know when to send your sample to us.

If we all play our part during these strange times hopefully this will calm down sooner rather than later.

Thank you for your ongoing support. Take care! xx

 

Date 18/03/20   We are currently OPERATING AS USUAL with very little disruption to our day to day business here in New Zealand. 
A couple of supply deliveries have been delayed, but this has only impacted 2 customers who have already been informed.
So far there are no restrictions on NZ post or international mail, however this is a fast evolving situation so we will continue to update this page with any new information as it becomes available.
In the mean time we will continue to create your precious keepsakes and thank you for your continued support.
Stay safe!
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