FAQs

Please read through our FAQs to find the answers to our most commonly asked questions.

If you have any further questions or require any assitance placing your order, please feel free to email us and we will get back to you ASAP. Please note, during busy periods this may take a few days.

 

What are these keepsakes made from?

We take your treasured DNA elements and set them in high quality jewellery grade resin. These "gems" are set in either plated silver or gold, solid sterling silver or gold filled jewellery mountings.  While these pieces of jewellery are very durable, we do have a set of care instructions we send out with each special piece. These care instrutions will help you keep your treasures looking good for as long as possible.

 

Can I wear these items every day?

The short answer is yes. The long answer is also yes, however you will need to follow the care instructions in order to keep your jewellery in good shape. Resin is robust and durable, but it can react to lots of direct sunlight or exposure to water and chemicals.  The nature of sterling silver and gold makes these pieces much more durable than plated jewellery. As such we recommend choosing a sterling silver or gold mounting for your item if you wish to wear it every day.

How long do orders take?

Our turnaround time is usually 8 weeks from receiving your inclusions. We will advise you of our current turnaround times when you make an enquiry or place an order. Some pieces do take longer than others due to the design or materials being used, we will always keep you updated if there are any unexpected delays.

 

Can I order in time for someone’s birthday/wedding?

Yes, but please always confirm with us before you place an order. If the timeline is too tight to deliver for your special occasion you may want to consider buying a gift card for the recipient instead.

 

How should I send my DNA inclusions to you?

When you place your order we will send you full instructions for sending your elements to us. Rest assured, there is nothing complicated required to send your elements to us but there are instructions we require our customers to follow in order to adhere to our strict procedure for keeping elements separate. There is always a risk of items getting lost in the post so please only ever send a portion of your elements (e.g. half a lock of hair) and keep the other half. Please send your elements via a tracked postal service where possible. We always recommend a courier service when sending cremation ashes.

 

How much hair/ashes/breastmilk etc do you need to create the jewellery?

Each item requires a different amount, we send out full instructions when you place an order with us and you can find a rough guide below.

Hair - a small lock approximately 3cm in length

Ashes - 1/4-1/2 teaspoon

Pet fur - a small lock approximately 3cm in length

Breastmilk - 30ml

Flowers - 5 petals or one flower head

Sand - 1/4-1/2 teaspoon

Fabric - 3cm x 3cm

Umbilical Cord - the whole stump or you can cut off a small piece

Placenta - 1 pill of encapsulated placenta otherwise we can send instructions for dehydrating a small piece of placenta

 

I don't live in New Zealand, can I still place an order from UK/USA/Europe/Asia...?

Yes you can. We offer our DNA jewellery making services worldwide. As there are no restrictions on sending DNA elements to New Zealand we can still create your special pieces wherever you are in the world. Once you place an order with us we will send you full instructions for sending your elements to us.

 

What kind of postal service should I use?

DNA elements (including breastmilk) do not require special mailing services. As long as your elements are packaged correctly, regular mail through your local post office is all you require to send us your inclusions. We always reccomend using a tracked postal servicewhere possible as it would be sad to lose any of your elements in the post. We also recommend cremation ashes are sent via a courier service. We understand there is not always an international tracking option, in this case please send your elements via international air mail.

We cannot be held responsible for any losses occurring during transit, please always ensure your parcel is packaged and labelled as directed.

 

Where should I send my inclusions?

Our studio is based in Auckland, New Zealand. Once you have placed your order we will send you an email with full postal instructions with our postal address.

 

Do your beads fit Pandora bracelets?

Yes, our beads are large hole European style beads with an internal opening of approximately 4.5mm in diameter. They fit most of the popular charm bracelets that accomodate large hole beads.

 

 Pet memorial pendant using pet fur